End User Licence Agreement and Terms of Subscription

Last updated: 20/10/2026

1. About this Agreement

This End User Licence Agreement (the "Agreement") is between you and LAUNCHX AI TECHNOLOGIES ("we", "us" or "Zypher"). It governs your use of the Zypher VPN applications for Android, iOS and any other platform we make them available on (the "App"), and the virtual private network service, servers and website the App connects to (together, the "Service").

By downloading, installing or using the App, creating an account, or starting a subscription, you agree to this Agreement and to our Privacy Policy at https://zyphervpn.launchx.ai/privacy.html. If you do not agree, do not use the App or the Service.

You must be at least 18 years old, or the age of majority where you live, to create an account or buy a subscription. If you are under that age, you may only use the Service with the consent and supervision of a parent or guardian who accepts this Agreement on your behalf.

2. Licence

Subject to this Agreement, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices that you own or control, for your own personal, non-commercial use. If you obtained the App from the Apple App Store, your use is also limited to Apple-branded devices you own or control, as permitted by Apple's Usage Rules.

You may not, and may not allow anyone else to:

• copy, modify, translate or create derivative works of the App;
• reverse engineer, decompile or disassemble the App, except where the law expressly permits it despite this restriction;
• rent, lease, lend, sell, sublicense or redistribute the App or access to the Service, or share your account with people outside your household;
• remove or alter any proprietary notices; or
• use the App or Service to build a competing product, or to probe, scan or test the vulnerability of our systems without our written permission.

The App is licensed, not sold. We and our licensors keep all rights, title and interest in the App and the Service, including all intellectual property rights.

3. Your account and devices

You need a Zypher account to use the Service. You agree to give accurate information, to keep your password confidential, and to tell us promptly at zyphervpn@launchx.ai if you believe your account has been used without your permission. You are responsible for activity on your account.

• Up to 10 devices: one account can be signed in on up to 10 devices at the same time, on any mix of platforms.
• Managing devices: you can see the devices signed in to your account in Settings → Devices and remove any of them. Removing a device signs it out and frees its place on your plan.
• Staying signed in: the App keeps you signed in on a device until you sign out, the session is ended from another device, or we end it for security reasons.

4. The Service and its features

A Zypher Premium subscription, or a free trial, gives you access to the following features. Every plan includes the same features: plans differ only in how often you are billed.

• Encrypted VPN connection: the App routes your device's internet traffic through an encrypted tunnel to a Zypher server, using the WireGuard, OpenVPN or IKEv2 protocol.
• Protocol choice: you choose which protocol the App tries first. If a network will not carry it, the App tries the others automatically so that you can still connect. Not every protocol is offered on every platform or server.
• Server locations: you can connect through any location available to your plan, and the list shows each location's current load.
• Smart Connect: connects you to your chosen default location, then your favourites, then the fastest available server.
• Favourites and default location: star locations and choose where Smart Connect goes first. These preferences are saved to your account and apply on all your devices.
• Automatic reconnection: when enabled, the App reconnects after your connection drops, and when the App reopens if you were connected.
• Zypher Signal: a view of your connection's health, including latency, packet loss, jitter and server health, with a plain-language rating, a recommendation (such as switching server) that you can choose to act on, and a list of recent connection events.
• Diagnostic reports: from Zypher Signal you can choose to share a diagnostic report, for example with our support team. It contains measurements, the diagnosis and recent connection events, and no IP addresses, keys, account details or browsing activity. It is only sent if you choose to share it.
• Kill switch: where your device and platform support it, a kill switch can block traffic outside the VPN if the connection drops. It is not available on every platform, and the App only offers it where it has been verified to work.
• Unlimited bandwidth: there is no data cap, subject to the fair use terms in section 5.
• Appearance: light, dark and system themes.
• Customer support: by email at zyphervpn@launchx.ai.

Some features may differ between platforms, and we may add, change or remove features, servers and locations over time. We will not remove a core part of the Service you have paid for during a billing period without telling you in advance where the law requires it. Apps for Windows and Mac, a browser extension and a web account dashboard may be offered in future; where available, one subscription covers them too.

We aim to keep the Service available at all times, but we do not guarantee that it will be uninterrupted, error-free or available in every location or on every network. Some networks, countries and services block or restrict VPN connections.

5. Acceptable use and fair use

You agree to use the Service lawfully and not to use it to:

• break any law, or infringe anyone's intellectual property, privacy or other rights;
• send spam, distribute malware, or carry out phishing, fraud or other deceptive activity;
• attack, scan, flood or gain unauthorised access to any network, system or device, including ours;
• create, store or share child sexual abuse material, or content that promotes violence or terrorism;
• evade sanctions, export controls, or a lawful order that applies to you; or
• resell the Service, run it as a proxy for others, or otherwise use it in a way that harms the Service or other users.

Bandwidth is unlimited for normal personal use. To keep the Service fast for everyone, we may limit or suspend use that is far beyond normal personal use, or that degrades the Service for others, after first trying to contact you where reasonable.

It is your responsibility to make sure that using a VPN is lawful where you are. If we reasonably believe you have breached this section, we may suspend or end your access in line with section 12.

6. Free trial

New accounts receive 7 days of Zypher Premium free of charge, with the same features as a paid plan. The trial does not require payment details and does not turn into a paid subscription by itself: when it ends, you will need to choose a plan to keep using Premium. One free trial is available per person. We may change or withdraw the trial offer for future sign-ups at any time.

7. Subscription plans

Zypher Premium is sold as an auto-renewing subscription in three billing periods. All plans include every feature described in section 4 and cover up to 10 devices.

Prices are shown in US dollars. The price you pay is the one shown by the App Store or Google Play at checkout, in your local currency, which may include taxes such as VAT and may differ from the US dollar price because of currency conversion and local pricing. The introductory price for Pro is only for eligible new subscribers, as determined by the App Store or Google Play, and is applied to your first 3 months only.

8. Payment and automatic renewal

Subscriptions bought in the App are sold and billed by Apple (App Store) or Google (Google Play), not by us directly.

• Payment: payment is charged to your Apple Account or Google Account when you confirm the purchase.
• Automatic renewal: your subscription renews automatically at the end of each billing period, at the same price and for the same period, unless you cancel it at least 24 hours before the current period ends.
• Renewal charge: your account is charged for the renewal within the 24 hours before the current period ends.
• Managing your subscription: you can manage or cancel your subscription at any time in your Apple Account or Google Play subscription settings. The App's Plans screen links there. Deleting the App does not cancel your subscription.
• Changing plans: you can switch between Starter, Plus and Pro. When the change takes effect, and whether any credit or charge applies, is decided by the App Store or Google Play under their rules.
• Price changes: if we change the price of a plan, the App Store or Google Play will tell you in advance, and where required ask for your agreement, before the new price applies to your subscription. If you do not agree, you can cancel before the change takes effect.
• Restoring purchases: if you reinstall the App or use a new device, use Restore purchases on the Plans screen to restore a subscription you have already bought. A subscription is linked to the Zypher account it was bought with and cannot be restored to a different Zypher account.
• Billing problems: if a renewal payment fails, the store may retry it and may give you a grace period. If payment is not received, your Premium access ends.

9. Cancellation

You can cancel at any time in your Apple Account or Google Play subscription settings. Cancelling stops future renewals; you keep Premium access until the end of the billing period you have already paid for. We do not provide partial refunds for the unused part of a billing period after cancellation, except as described in section 10 or where the law requires it.

10. Refund policy

Because Apple and Google process all payments made in the App, refunds are handled under their policies.

Purchases through the Apple App Store

Only Apple can issue refunds for App Store purchases; we cannot refund them ourselves. You can ask Apple for a refund at reportaproblem.apple.com or through Apple Support. Apple decides each request under its own policies.

Purchases through Google Play

You can request a refund through Google Play, in line with Google Play's refund policies; Google generally allows requests within 48 hours of purchase directly in Google Play. After that, you may contact us at zyphervpn@launchx.ai with your order number, and we will review your request and, where we approve it, issue the refund through Google Play.

When we may support a refund

We will look favourably on refund requests where, for example, you were charged after cancelling in time, you were charged more than once for the same period, or the Service was unavailable to you for a significant part of the billing period because of a fault on our side. We review each request individually, and approval of a Google Play refund is at our discretion except where the law requires it.

Your legal rights

Nothing in this section affects your statutory rights. If you are a consumer in the European Union, the United Kingdom or another country that gives you a right to withdraw from a digital service, you may have a right to cancel within 14 days of purchase. Where the law allows, by starting to use the Service immediately you agree that the service begins straight away and acknowledge that your right of withdrawal may be lost or reduced in proportion to the service already provided.

Effect of a refund

When a payment is refunded or reversed, the Premium access it paid for ends.

11. Privacy and your data

Our Privacy Policy explains in detail how we handle personal data. In summary:

• What we keep: account details (your email address, an optional display name, and your password in hashed form); the devices on your account (name, platform, operating system and app version); your preferences, such as favourite locations and default location; your subscription status as reported by the App Store or Google Play; and connection metadata, meaning when each connection started and ended, the server and protocol used, the amount of data transferred, connection quality measurements, and the country your connection came from.
• What we do not keep: we do not record the websites you visit, the apps you use, the content of your traffic, or your DNS queries.
• Why: to run and secure the Service, enforce device limits and fair use, keep servers healthy, provide support, and meet legal obligations.

A VPN improves your privacy and security but does not make you anonymous. Websites and services can still identify you through accounts you sign in to, cookies, browser fingerprinting and similar means.

12. Suspension and termination

You can stop using the Service and delete your account at any time. Deleting your account does not cancel a store subscription: cancel it in your Apple Account or Google Play settings as well.

We may suspend or end your access to the Service if you materially breach this Agreement, if we must do so by law, or if your use puts the Service, our users or others at risk. Where reasonable, we will tell you first and give you a chance to fix the problem. If we end your access without cause, we will support a pro-rata refund of any prepaid, unused period.

Sections that by their nature should survive termination, including sections 2 (ownership), 10, 13, 14 and 16, continue to apply.

13. Disclaimers

To the extent permitted by law, the App and the Service are provided "as is" and "as available". We do not warrant that the Service will meet every need, be uninterrupted, be free of errors, or protect against every threat, and we do not warrant that every location, protocol or feature will be available on every network or device. Nothing in this Agreement excludes warranties or guarantees that cannot be excluded under consumer law where you live.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the App or the Service. To the extent permitted by law, our total liability to you for all claims relating to the App and the Service is limited to the amount you paid for the Service in the 12 months before the claim arose. Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

15. Changes to this Agreement

We may update this Agreement, for example when we add features or change plans. We will post the new version with a new "Last updated" date and, for significant changes, tell you in the App or by email before they take effect. If you keep using the Service after the changes take effect, you accept them; if you do not agree, you can cancel your subscription and stop using the Service.

16. App store terms

Apple App Store

If you downloaded the App from the Apple App Store:

• This Agreement is between you and us only, not Apple. We, not Apple, are solely responsible for the App and its content.
• Apple has no obligation to provide any maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of this Agreement and, once you accept it, Apple has the right to enforce it against you as a third-party beneficiary.

Google Play

If you downloaded the App from Google Play, your use of Google Play is also governed by Google Play's Terms of Service. Google is not responsible for the App or the Service. Where this Agreement and Google Play's terms conflict about your use of Google Play, Google Play's terms apply.

17. Export controls and local law

You agree to comply with all export control and sanctions laws that apply to the App and the Service. Some countries restrict or prohibit the use of VPNs; you are responsible for knowing and complying with the law where you use the Service.

18. Governing law and disputes

This Agreement is governed by the laws of Pakistan, without regard to its conflict-of-law rules. Disputes will be resolved in the courts of Pakistan, except that if you are a consumer, you may also bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer laws of that country.

Before bringing a claim, please contact us at zyphervpn@launchx.ai so that we can try to resolve it informally.

19. General

This Agreement, together with our Privacy Policy and any fair use policy we publish, is the entire agreement between you and us about the App and the Service. If any part of it is found unenforceable, the rest stays in effect. If we do not enforce a right, we do not waive it. You may not transfer this Agreement without our consent; we may transfer it to a successor of our business, and we will tell you if we do.

20. Contact us

LAUNCHX AI TECHNOLOGIES (PVT) LIMITED

Email: zyphervpn@launchx.ai

Website: https://zyphervpn.launchx.ai